Terms and Conditions

Website Supplying Of Goods Terms and Conditions

FOR

Solid Surfaces HOLZ

About us

Holz Development Ltd (trading as Solid Surfaces HOLZ) (company registration no. 15314148, VAT number 488 5428 37, address: Front Unit, Henty Works, Henty Road, Southampton SO16 4GF)

We sell acrylic worktops, splashbacks, upstands, and related products.

These Terms and Conditions (“Terms”) govern your purchase of goods from us and use of our website. By ordering or using our site, you agree to these Terms. If you are a consumer (an individual buying goods for private use), you have statutory rights under UK law (see below) in addition to these Terms. If you are a business customer (buying in the course of a business), you agree that these Terms apply to you, and statutory consumer protections do not apply.

Definitions

“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession when buying goods.

“Business customer” means any person or company who is not a consumer.

“Goods” means the products we supply, including but not limited to acrylic worktops.

“Contract” is formed when we confirm acceptance of your order in writing (including by email).

These Terms incorporate our Privacy Policy, Cookies Policy, IP Notice, Accessibility Statement, and Acceptable Use Policy. Where these are mentioned, they are available on our website via the relevant policy links.

Application of Terms

These Terms apply to all sales of Goods to customers via our website or otherwise. We reserve the right to refuse service or cancel orders at any time (for reasons such as product unavailability or ordering errors). Any additional terms proposed by you (e.g. in a purchase order) are expressly excluded. These Terms do not affect your statutory rights.

Order Process and Acceptance

Placing an Order: When you place an order (by phone, email, or through our website), you make an offer to buy the Goods. Orders are subject to acceptance by us. We will confirm acceptance by sending you an order confirmation or delivery of the Goods.

Amendments: Any changes you want to make to your order (such as different dimensions or colours) must be agreed in writing before dispatch. We may charge for changes.

Pricing and Payment: Product prices are shown in GBP and include VAT at the applicable rate, unless stated otherwise.

For UK business customers, VAT is included in the total price and will be shown separately on the invoice for reclaim purposes.


For overseas business customers, VAT may not be charged where applicable (e.g., for exports or reverse charge services), provided a valid VAT registration number and eligibility for zero-rating are confirmed.


Payment must be made in full before dispatch unless otherwise agreed. We accept payment by credit/debit card, BACS, or any other method we specify. Deposits may be required for large or custom orders. All invoices must be paid by the due date without deduction or set-off.

Delivery, Risk and Title

Delivery: We will deliver the Goods to the address you provide. Delivery dates are estimates only. Unless otherwise agreed, we must deliver without undue delay and in any event no later than 30 days after the contract is made. If we fail to meet an agreed delivery deadline, you may cancel the part of the order not yet delivered and obtain a refund. If we agree a fixed delivery date, timely delivery is of the essence.

Passing of Risk: Risk in the Goods passes to you when the Goods are delivered to you or your carrier. Until delivery, we are responsible for any loss or damage to the Goods (even if a carrier is used). If you choose your own carrier, risk passes when the carrier collects the Goods.

Passing of Title: Title (ownership) in the Goods passes to you only once we have received payment in full for the Goods and any other invoices due to us. Until then, the Goods are our property and you must store them separately and label them as ours.

Inspection: You should inspect the Goods upon delivery.

  • If you are a business customer, you must notify us in writing on the same day as delivery if any Goods are missing, damaged, or incorrect. We reserve the right to reject claims made after this period, unless the issue could not reasonably have been discovered at the time of delivery.
  • If you are a consumer, this does not affect your statutory rights. You have up to 30 days from the date of delivery to reject faulty or misdescribed goods under the Consumer Rights Act 2015. We encourage you to notify us as soon as possible so we can resolve any issues quickly.

Cancellations, Returns and Refunds

If you are a consumer, you have the right to cancel your order within 14 days of receiving the Goods, in accordance with UK consumer law. You then have 14 further days to return the Goods to us.

The right to cancel does not apply to custom-made or personalised items or items that have been inseparably mixed with other goods after delivery.

Business customers do not have a statutory right to cancel. Any cancellation or return will be subject to our agreement and may incur a restocking fee.

For full details on eligibility, exemptions, refund timelines, faulty goods, and how to initiate a return or cancellation, please refer to our Return and Refund Policy here: [LINK TO RETURN AND REFUND POLICY].

Faulty Goods and Warranty

Consumer Warranty: Consumers are protected by the Consumer Rights Act 2015. This means all Goods must be of satisfactory quality, fit for purpose and as described. If the Goods are faulty or not as described, you have the right to a remedy. You may reject defective Goods within 30 days of receipt and receive a full refund. After 30 days, we may offer to repair or replace the Goods. If unsuccessful, you may get a price reduction or refund. These statutory remedies are in addition to any manufacturer’s warranty.

Business Customers: For business sales, we rely on the implied terms under the Sale of Goods Act 1979 (that goods will match description, be of satisfactory quality and fit for purpose). We exclude all other warranties or conditions, except those terms under the Act.

Guarantees: Any manufacturer guarantee is in addition to these rights. We handle claims on manufacturer warranties by passing on supplier obligations.

Prices, Taxes and Invoicing

Prices on our site include VAT for consumers. We display clearly whether prices include VAT.

Delivery charges are added at checkout (unless stated “free delivery” applies).

We may change prices or introduce new charges only at the time of order acceptance. We will invoice you for the Goods and any delivery or additional charges.

Electronic Commerce Regulation Compliance: We provide our full business details (name, address, contact email, company registration number and VAT number) and clear pricing including tax. If you have any questions about pricing or invoices, contact us at info@solidsurfacesholz.co.uk.

Intellectual Property

All intellectual property rights in our website and its content (including text, images, logos, product designs, and software) belong to Holz Development Ltd or our licensors. and are protected under UK copyright law.

You may view content on our website solely for your personal, non-commercial use via a web browser. Downloading, copying, storing, or reproducing any content — even for personal use — is strictly prohibited, unless we have given express written permission.

Any unauthorised use, including but not limited to copying, re-posting, sharing, or redistributing any content from our website, constitutes a breach of our terms and may result in legal action.

 

See our [LINK TO IP NOTICE] for more information.

Privacy and Data Protection

We collect and process your personal data as described in our Privacy Policy [LINK TO PRIVACY POLICY], in compliance with the UK GDPR and Data Protection Act 2018. We use your data only for fulfilling orders and legal obligations. By using our services, you consent to such data use. We do not sell your personal information. For full details of how we use and protect your data and your privacy rights, see the Privacy Policy.

Cookies

Our website uses cookies to improve functionality and performance. You consent to our use of cookies if you continue to use the site. For details on which cookies we use and how to disable them, see our Cookies Policy [LINK TO COOKIES POLICY].

Your Site access and usage

We do not guarantee that our Site, or any content on it, will always be available. We may suspend, withdraw, or restrict the availability of all or any part of our Site. We will try to give reasonable notice of any suspension or withdrawal.

We reserve the right, without limiting any other remedies, to restrict your activities on the Site, immediately suspend or terminate your user registration, suspend your account, and deny our services to you without prior notice if:

  • You violate this User Agreement or any documents it incorporates by reference;
  • We are unable, despite our reasonable efforts, to verify or authenticate the information you submit to us;
  • Your behaviour could result in financial loss or legal issues for us;
  • We determine that your actions have the potential to harm others, our customers, or contribute to the prevention of crime;
  • Your activities are associated with Drop Shipping, utilising our site to fulfil orders directly on behalf of third parties.

Your Site use and any content we have authorised you to download must not:

  • be false, inaccurate or misleading;
  • be offensive or menacing, abusive, defamatory, or in breach of copyright, confidence, privacy, or any other rights;
  • infringe any third party’s intellectual property or other proprietary rights;
  • be fraudulent;
  • contain viruses, trojan horses, worms, or anything else designed to disrupt computer systems;
  • interfere with or impair the functionality of the Site.

Our liability

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or, for consumers, sections 9–11 of the Consumer Rights Act 2015;
  • any other liability which cannot be excluded or limited by law.

Subject to the above:

  • We are not liable for indirect or consequential loss, including loss of revenue, sales, data, contracts, goodwill or reputation.

For Business Customers:

  • Our total liability is limited to the total amount paid by you for the Goods under that Contract.

For Consumer Customers:

  • We remain liable for foreseeable losses due to our breach, consistent with statutory consumer protections.

Our right to cancel

We may cancel the contract or suspend provision of Goods if:

  • you fail to make payment by the due date;
  • you cease or threaten to cease business operations;
  • your financial position deteriorates such that we reasonably believe you will not be able to fulfil the contract.

Clauses intended to remain in force post-termination will continue to apply.

Circumstances beyond our control

If an event outside our control affects our ability to fulfil the contract, we will notify you as soon as reasonably possible. Our obligations will be suspended during the event. If it lasts over 30 days, you may cancel the Contract. We will refund any relevant sums and cover the return of Goods already received.

Transfer and assignment

We may transfer our rights and obligations to another entity with notice to you. You may only transfer your rights with our written consent.

Indemnity

You agree to indemnify and hold harmless Solid Surfaces HOLZ, its officers and employees, from claims or losses (including legal fees) arising from your material breach of these Terms or intentional misuse of the Goods or website.

Variation

We may amend these Terms from time to time. The latest version will be posted on our website. Continued use of our services indicates acceptance of any changes.

Waiver

Failure to enforce any part of these Terms does not constitute a waiver. Any waiver must be in writing and does not apply to future defaults.

Severability

If any clause is found to be unlawful or unenforceable, the remaining terms will remain in full force.

Third-party rights

This Contract is between us and you. No third party has any rights to enforce its terms.

Governing law and jurisdiction

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.